CUSTOMER SERVICES
WEBSITE SUBSCRIPTIONS – PAID BY CARD
LOGIN ISSUES
If you’re unable to login, and have checked your login details, please contact us giving as much detail as possible including your payment type and username.
BILLING ISSUES & CANCELLATIONS
VXS via DirectCall
You should login to your DirectCall account, via the stream player. Under ‘subscriptions’ you will see your active subscriptions/memberships, which includes the facility to cancel.
VXS Direct
If you joined directly via VXS, you can unsubscribe using the VXS support page here.
TECHNICAL ISSUES
All website-specific enquires of a technical nature should come to our technical team at techsupport@redlightcentral.tv. These include notifying us of any bugs you find or any other specific difficulties you have, whether in the free or members portion of the site. REMEMBER TO INCLUDE YOUR USERNAME IN ALL ENQUIRIES.
TO VIEW THE WEB STREAM ON AN ANDROID DEVICE, YOU NEED TO HAVE A VIDEO PLAYER INSTALLED SUCH AS VLC.
MOBILE SERVICES AND PHONE CHAT SERVICES
CONTACTING US
For other queries not covered above, or if you need additional help, you can contact us via the following methods:
BY PHONE
Our Customer Services Helpline number is 0330 122 2840. This line is manned from 11am to 5pm from Monday to Friday. Outside these hours and during busy periods, you will be able to leave a message.
BY EMAIL
Please direct all customer service Emails to our support team at customerservice@redlightcentral.tv. We aim to respond to all enquires within 2 working days.
